Automatic prolongation overview¶
You can configure automatic service renewals in the "Auto Prolongation" tab under the "Payments" section. This page displays all your servers and services with the following details:
- Domain linked to the service or server.
- Service or server tariff.
- Payment expiration date.
- Auto-prolongation status (Enabled/Disabled).
- Payment method (name of the payment method, balance, or manual prolongation for services without auto-prolongation).
- Available Actions:
- Configure auto-prolongation.
- Disable auto-prolongation.
Important: Services with auto-prolongation configured in previous interface cannot be reconfigured — they can only be disabled. You can configure auto-prolongation in only for services where it is disabled or already set up through new interface.
Disabling Auto-Prolongation¶
To disable auto-prolongation:
- Locate the desired service and click the Disable button.
- Confirm the action in the modal window.
After successful disabling you will see notification. The payment method changes to “Manual Prolongation.”
Configuration¶
Configuring Auto-Prolongation
To configure auto-prolongation:
- Locate the desired service and click the Configure button.
- In the modal window, fill in:
- Payer
- Payment Method: Choose a saved payment method or account balance.
- Payment Period: Specify the renewal period for the service.
- Confirm or cancel the configuration:
- On cancellation, the current configuration remains unchanged.
How Auto-Prolongation Works¶
Every day at 00:00 UTC, the system checks services with auto-prolongation if: - Auto-prolongation is enabled. - The payment method is active. - The payer is active.
In case every requirement is fine, system will try to auto-prolong service. After successful payment service will be prolonged. After failed payment system will try again after 24 hours. After three failed attempts auto-prolongation will be deactivated.