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Payers management

payers

On the payer management page, you can:

  • Create new payers.
  • Edit existing payers’ details.
  • Deactivate payers.

Important: Deactivating a payer disables all associated payment methods. These methods will no longer be used for automatic renewals, balance top-ups, or selecting when ordering new servers or services.

List of Payers

The payer list displays all payers linked to your account. Each payer entry includes:

  • Type (individual or company)
  • Status (active or deactivated)
  • Contact person’s email
  • Contact person’s name

Creating a Payer

To add a new payer:

  • Click the "Create Payer" button.
  • Select the payer type: individual or company. Additional fields will appear based on your choice.

Individual

payers_create

To create a payer as an individual, provide:

  • Contact person’s name.
  • Contact person’s email.

Company

payers_legal

To create a payer as a legal entity, provide:

  • Company name
  • Contact person’s name
  • Contact person’s email
  • Taxpayer ID (INN) or VAT number

You must also provide details for both legal and physical addresses:

Required fields for each address:

  • Country
  • Region (available for the USA, Italy, Australia)
  • City
  • Address

If the physical address matches the legal address, check the corresponding box, and the fields will be automatically filled.

After creation:

The payer will be created with an “Active” status.

Editing a Payer

payers_edit

To edit a payer:

  • Select the payer from the list
  • A form similar to the creation form will open, pre-filled with the payer’s details
  • Make the necessary changes, including the payer’s activity status

Note: Deactivating a payer (unchecking the activity box) disables all associated payment methods. These methods will no longer be used for automatic renewals, top-ups, or selection when ordering new servers or services.